Terms of service

1. Who we are

Steppe Systems is operated by CEROBI LLC, a limited liability company organised in Virginia, United States (“we”, “us”). You can reach us at [email protected] or on our Discord server.

2. The service

We rent virtual servers running on our own hardware in Ashburn, Virginia, with full administrator access, together with a web dashboard and a Discord bot to manage them. We may also offer other products, such as proxies, under these terms when they become available.

We may change, add or remove features of the service. Where a change materially reduces what you have paid for, we will tell you in advance.

3. Accounts and eligibility

You must be at least 18 years old, or the age of majority where you live, and able to enter a binding contract. You log in with Discord or with a link sent to your email address. Keep access to those accounts secure: you are responsible for everything done through your account.

Give us accurate information and keep it current. One person or organisation may hold several servers.

4. Orders, billing and renewals

Servers are sold as monthly subscriptions, billed in advance in US dollars through Stripe. Your subscription renews each month until you cancel it. Prices are shown before you pay; we will give you notice before a price change applies to an existing subscription.

You can cancel at any time from the billing page of your dashboard. Cancellation takes effect at the end of the current paid period, and your server runs until then.

5. Your responsibilities

• Use the service lawfully and in line with the acceptable use section below.
• Secure your server, its software and its credentials, and change default passwords.
• Keep your own backups of anything you cannot afford to lose.
• Hold the rights and licences for anything you install or host on your server.
• Do not resell the service in a way that lets others break these terms.

6. Acceptable use

You may not use the service, or let anyone else use it, to:

• attack, probe, scan or disrupt any system or network without the owner’s authorisation;
• send spam or unsolicited bulk messages, or host the infrastructure for them;
• host, distribute or control malware, phishing pages or botnets;
• run open proxies, relays or VPN endpoints that are used for abuse;
• infringe intellectual property or privacy rights of others;
• host or transmit content that is illegal in the United States or in Virginia;
• use resources in a way that degrades the service for other customers on the same node.

When we receive an abuse report about your server we may contact you, ask you to fix the cause and, where the abuse continues or is serious, suspend the server. Report abuse to us at [email protected].

7. No backups

We do not back up customer servers or their data. You are solely responsible for backing up your data.

8. Suspension and termination

We may suspend or terminate your access to the service if you break these terms, if your use creates a legal or security risk for us or others, or if we are required to by law. Where reasonable we contact you first and give you a chance to resolve the issue.

When a subscription ends, the server and the data on it are deleted. Export anything you need before the end of the paid period.

9. Disclaimers

The service is provided “as is”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the three months before the claim arose.

11. Indemnity

You agree to indemnify us against claims, losses and costs arising from your use of the service or your breach of these terms, including content you host on your server.

12. Changes to these terms

We may update these terms. We will post the new version on this page with a new date and, for material changes, tell you by email or on Discord before they take effect. Continuing to use the service after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to its conflict-of-law rules. The state and federal courts located in Virginia have exclusive jurisdiction.

14. Contact

Questions about these terms: [email protected].