Privacy policy

1. What we collect

• Account identity: your Discord user ID, username and avatar if you log in with Discord, and your email address if you log in with an email link.
• Billing: your Stripe customer ID and subscription details. Card details are handled by Stripe and never reach us.
• Service data: the servers you order, their configuration and state, and an audit log of dashboard and bot actions.
• Technical data: IP addresses and request details in our server logs.
• Proxy usage: when you use our residential proxies we record only the hostnames and ports you connect to, counted per hour and never full URLs, page content or passwords, and keep them for 30 days (then as daily totals up to 90 days) to prevent abuse and to help with support.
• What you send us: messages to support by email or Discord.

2. Why we use it

• To create and run your servers and your account.
• To bill you through Stripe.
• To answer your support requests.
• To keep the service secure and to prevent and investigate abuse.
• To meet legal obligations.

3. Who processes it

We share data only with the providers that run parts of the service for us:

• Supabase: database and login;
• Stripe: payments and invoices;
• Cloudflare: delivery of this website and, if enabled, cookieless site analytics;
• Discord: login and community;
• Resend: delivery of login emails.

We do not sell your personal data. We disclose it to authorities only when the law requires it.

4. Retention

We keep account and service data while your account is open. After you close it we delete or anonymise it within a reasonable period, except records we must keep for legal or accounting reasons. Server logs are kept for a limited time for security.

5. Your rights

You can ask us for a copy of your data, to correct it, or to delete your account and its data. Depending on where you live you may have further rights under local law. Write to [email protected] and we will answer within 30 days.

6. Cookies and analytics

We use a session cookie to keep you logged in, and nothing else. If site analytics are enabled, they are Cloudflare Web Analytics, which does not use cookies and does not track you across sites.

7. Security

Data is encrypted in transit, server credentials are stored encrypted, and access to production systems is limited to the people who run the service.

8. Children

The service is not intended for anyone under 18, and we do not knowingly collect their data.

9. Changes

We will post any update on this page with a new date and announce material changes by email or Discord.

10. Contact

CEROBI LLC, Virginia, United States. Email [email protected].